Subject: Feedback on Poor Service and Product Quality I am writing to express my disappointment with a recent experience at your outlet. I ordered a Laksa set meal as I usually do, and as usual, the staff (back facing)upsold it with a hot beverage. I mistakenly said “coffee” when I actually meant “tea” an honest slip that can happen to anyone. Upon being served, I realised the error and politely explained that I do not consume coffee, and asked for a change. To my surprise, the staff responded with inflexibility and a lack of empathy, insisting that since I had said “coffee,” it could not be changed. I eventually told them to keep the drink, as they were unwilling to accommodate a simple request. Rather than let it go to waste (since I had already paid for it), I looked around and thankfully found another customer willing to accept the coffee. What I found most troubling was not just the rigidity of the policy, but the rudeness and dismissive attitude of the staff involved. Mistakes happen and we are human. A little understanding would have gone a long way. To add to the experience, the Laksa itself was underwhelming, overly creamy with coconut milk and lacking in authenticity. I hope this feedback will be taken seriously and used to improve both your service standards and product quality. I’ve always supported your establishment, but this experience has left a sour taste. If don’t upsell then will not have an issue. Food Hygiene zero, I noticed he cooked, cleaned and collect the used utensils. The staff is not customer centric and would you want to dine @EAT😡 Bedok Mall
On 4 Oct 2023, 18:43:23, we went to dine in at the Bedok Mall branch. This China lady was extremely rude when we approached her for receipt as she didn’t give us early sin we gave her an exact amount and there is no need for change. She …
I would like to caution the public to be careful when dealing with staff at EAT Bedok Mall. I was scammed out of sgd 4. Sharing my bad experience this morning.. …
Absolutely disgusting behavior from the staff ah ping who is the cook. He refuses to provide the cut chilli padi despite me wanting to purchase the …
Lousy experience at Bedok Mall outlet on 14 October, 7.05pm dinner time! China guy cashier was extremely rude and spoke in an unmanned tone! He seems like he owns the space and doesn’t seems like he wants to work in singapore! Verbally …
Had Laska with cockles. Thick coconut milk which i love. Potion just nice for tea break. $5.20 with a cup of coffee or tea.
Visited the Bedok Mall outlet one. average fishbowl noodles, not as great as the one I bought at White Sands outlet. This is $5.
Superb knife skills from chef. Cuttlefish was sliced so thinly and the quantity was so sparse you had to put in huge efforts to find the cuttlefish hidden beneath the bee hoon and satay sauce. Taste wise.. so-so.. well can't complain much at Bedok Mall.
I made my order and staff question me how long I like to stay for dine in. Said don’t occupied seat with just only one cup of coffee order? Don’t act smart to come out words from yourself and shame your company named. Taste of coffee is bad, service is awful
The uncle use to cook all the noodle on leave. EAT just assign someone to take over the job, she just dip the noodle inside the hot water and immediate take out and ready to serve, is so hard that feel like rubber, inform the staff about …