Automated counters are very cramp and hard for just one staff to tend to, especially during high traffic hours. I checked out my items and brought them home just to realise one item was missing even though it was on the receipt. Don't wanna blame anyone but a group of Filipinas put their groceries right besides my checked out items and might have caused the confusion. Nevertheless, cold storage self checkout counters should be spaced out. I've never encountered this issue with Fair Price supermarkets.
I would like to express a concern regarding an incident that occurred this morning at your store. Although I fully acknowledge that the mistake was mine—I absentmindedly left the shop without paying for a bottle of mineral water—I was quite taken aback by the way the situation was handled by one of your staff members. That morning, I must have been distracted and did not realize I had walked out with the item unpaid. As I was leaving, I heard someone repeatedly saying “hello,” and when I turned around, I realized it was a staff member calling after me. She immediately said, in a loud and accusatory tone, “Hello, why did you take the water without even paying?” It was only at that moment that I realized my error and sincerely apologized, explaining that it was an honest oversight. I also said, “Do you think I would intentionally steal something worth $1.30?” Her response was, “I called you hello, hello, but you didn’t respond. My name is not ‘hello,’” and she went on to say how tiring it was to catch up to me—even though I was only a few steps away from the shop. What truly made me uncomfortable was the manner in which the situation was handled. The staff member spoke loudly in front of other customers, which caused me considerable embarrassment. A more appropriate and professional approach might have been to calmly approach me and say, “Ma’am, I believe you forgot to pay for the water,” rather than publicly accusing me. I understand and respect the importance of loss prevention, but I believe such matters should be addressed with professionalism, respect, and proper customer service. I hope you take this feedback constructively, as I trust this is not the standard of service your establishment aims to provide.
I visited the store this afternoon and bought a tray of eggs. I paid for it but did not take the receipt, as there were only a few people in the store. To my surprise, a staff member called me out and accused me of not paying. I was …
Used to visit this store with pleasant experience. But today, I casually strolled in and was browsing at the cooked food section. I asked for a pork knuckle (as in the past practice of Cold Storage) and was rudely told by a lady staff …
I was here today (29 NOVEMBER 2025) to get some groceries. I like this CS Fresh outlet here at Katong i12. It has a very wide variety of products and it is well stocked. I also like the shopping experience here with its wide enough aisles …
I've had the pleasure of shopping at Cold Storage i12 Katong and wanted to highlight the great service from the team. I must say that the butcher, Somas, is outstanding. His extensive knowledge of meats and cooking methods is impressive, and he's always happy to offer advice. On some occasions when the meat counter is quiet, I’ve also seen him helping to organize the dried goods section, which shows real initiative and teamwork. I’d also like to commend the cashiers Ivy and Susan. They are consistently friendly, welcoming, and make the checkout experience pleasant every time I visit. It’s staff like them who make shopping here enjoyable. Thank you for the excellent service!